Frequently Asked Questions

1. What's your MOQ?

Generally 100pcs for each item with one color. But for a trial order, the order quantity is negotiable.

2. Can I order the products with my own brand?

Yes, we are a full service OEM/ODM manufacturer, and your certification of authorization shall be issued to us prior to production.

3. What about your factory production capability?

About 1.5 million pieces annually.

4. What's your payment term?

Generally T/T 30% deposit before production, balance before shipment. LC is acceptable, and it is negotiable for the special orders.

5. What's your delivery term?

Usually in about 40 days after receipt of T/T down payment.

6. What is your quality assurance?

We have strict quality control system conforming to certifications of ISO9001, CUPC, CE, ACS and WaterSense etc.

7. How about your after-sale service?

Our sales staff are always taking care of the feedback from the customers and we provide technical service online.